Privacy policy
At Gelome, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information We Collect
Order & Account Information
When you make a purchase or create an account, we collect:
• Full name, email address, phone number, and shipping/billing address
• Payment information (processed securely by our payment gateway partners — Gelome does not store card details)
• Order history, transaction details, and purchase records
Device & Usage Information
When you visit gelome.com, we automatically collect:
• Browser type, device type, IP address, and operating system
• Pages visited, time spent, and referral source
• Cookies, web beacons, and session log data
Communication Data
Emails, WhatsApp messages, or other communications you send us regarding orders, complaints, or queries.
2. How We Use Your Information
• To process and fulfil your orders, including communication with our fulfilment partner
• To send order confirmations, dispatch notifications, and tracking updates via email or SMS
• To respond to customer support queries and resolve disputes
• To detect and prevent fraud or unauthorised transactions
• To analyse website usage and improve our store's performance
• To send promotional communications and offers — only with your consent (you may opt out at any time)
• To comply with applicable legal, tax, and regulatory obligations (including GST compliance)
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
• Fulfilment partners: Your name, phone number, and delivery address are shared with our print-on-demand and logistics partners solely for order production and delivery.
• Payment gateways: Payment data is processed by our gateway partners (e.g., Razorpay). Their own privacy policies govern this data.
• Shopify Inc.: Our store is hosted on Shopify. Shopify's privacy practices are detailed at shopify.com/legal/privacy.
• Analytics providers: We use Google Analytics to understand site usage. You may opt out at tools.google.com/dlpage/gaoptout.
• Legal authorities: Where required by Indian law, court orders, or regulatory requests.
4. Cookies
Gelome uses cookies to enable checkout, remember preferences, analyse traffic, and serve relevant ads. You can control cookies through your browser settings, though disabling them may affect site functionality.
5. Behavioural Advertising
We may use your browsing data to serve targeted advertisements on platforms including Meta (Facebook/Instagram) and Google. You can opt out of personalised advertising:
• Facebook/Instagram: facebook.com/settings/?tab=ads
• Google: google.com/settings/ads/anonymous
6. Data Retention
We retain your order information and personal data for as long as required to fulfil orders, resolve disputes, and comply with legal obligations (including GST record-keeping requirements under Indian tax law, which mandate record retention for a minimum of 6 years).
7. Your Rights (DPDP Act, 2023)
Under India's Digital Personal Data Protection Act, 2023, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (subject to legal obligations)
• Withdraw consent for data processing at any time
• Nominate a representative to exercise these rights on your behalf
To exercise any of these rights, write to us at gelomeopscs@gelome.com
8. Data Security
We employ reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no data transmission over the internet is completely secure. Gelome cannot guarantee absolute security of data transmitted to or from our website.
9. Children's Privacy
Gelome's services are intended for users aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us at gelomeopscs@gelome.com and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. The revised policy will be posted on gelome.com with the updated effective date. Continued use of the site following any update constitutes acceptance of the changes.
11. Grievance Officer
In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are as follows:
Name: Glenn Lobo
All grievances must be submitted in writing to gelomeopscs@gelome.com with full details of the complaint.
Working Hours: 10 AM – 7 PM, Monday to Friday (business days)
Any grievance or complaint related to the processing of your personal data or your privacy rights must be submitted in writing to the above email. We will endeavour to resolve it within 10 business days of receipt.
12. Contact & Registered Address
For privacy-related queries or to exercise your rights under the DPDP Act, 2023:
Email: gelomeopscs@gelome.com
Address: B-20 Navswa Gharkul Society, Siddharth Nagar Road, Vakola, Santacruz East, Mumbai, MH 400055, India
GSTIN: 27ABPPL9512N1ZX
Working Hours: 10 AM – 7 PM, Monday to Friday (business days)