Contact information

We're here to help. If you have any questions about your order, our products, or anything else — reach out and we will respond as quickly as possible during business hours.

Customer Support

Email: gelomeopscs@gelome.com

Working Hours: 10 AM – 7 PM, Monday to Friday (business days)

⚠ For order-related queries, please include your Order ID in the subject line of your email. You can find your Order ID in your order confirmation email.

⚠ For damage, defect, or wrong-item claims, please use our Report a Defect form (available on gelome.com) to submit the photographs and any issue-specific video/evidence requested. This is faster and more reliable than email for larger files.

Business Address

B-20 Navswa Gharkul Society, Siddharth Nagar Road, Vakola, Santacruz East, Mumbai, MH 400055, India

GSTIN: 27ABPPL9512N1ZX

Grievance Officer

Name: Glenn Lobo

For formal complaints or grievances under the Consumer Protection (E-Commerce) Rules, 2020:

All grievances must be submitted in writing to gelomeopscs@gelome.com with full details of the complaint.

Resolution Timeline: Within 10 business days of receipt

Response Times

Formal grievances: resolved within 10 business days of receipt

We do not offer phone support for order queries at this time. All order-related communication is handled via email to ensure a clear paper trail for your protection.